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Outsourced July 2, 2009

Posted by Null in Business, Movies.
Tags: , , , , , , , , , ,

Why do organizations outsource? What happens when work is being outsourced to other countries? How do people of other countries manage those work? Is it that simple to handle a native American customer by an Indian whose culture, language and accent is largely distinct? No, should be the answer.


Outsourced (2007) is a learning based comedy film directed by John Jeffcoat. The major roles played are Josh Hamilton, Ayesha Dharker and Asif Basra.

The film discovers the generic stereotypes that Americans have in regard to Indians. An American sales executive (Todd Anderson) who works for a novelty merchandise company realizes that their entire department has been outsourced to India. Moreover, he was forced to travel to India in order to train the call center employees and as well as to find his replacement. The objectivity of such training by the company was to make sure that an American expatriate teach those Indian call center employees about the American culture, the native American accent and to ensure the minute per incident comes down to 6.

However, things are a bit different on this part of the world and one might easily identify the culture shock that Todd Anderson has faced. His perceptions and attributions were largely incorrect about India. The film has cleverly explored various areas of cultural differences between the two countries. Additionally, many other management issues like corporate greed, outsourcing, job loss, cheap labor, expatriate failure, culture clash, etc has been evident in the film.



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